🔒 Privacy Policy for mydoctorlicense.com
Effective Date: 12/12/2025
This Privacy Policy explains how mydoctorlicense.com ("the Website," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our services, including our free licensing guides and paid assistance services.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or device ("Personal Data").
A. Information You Provide Directly (For Both Free and Paid Users)
| Category | Purpose of Collection | Example of Data Collected |
|---|---|---|
| Identity & Contact Data | To provide website access, communication, and support. | Name, Email Address, Phone Number. |
| Inquiry & Feedback Data | To respond to queries, improve content, and conduct marketing. | Information submitted via contact forms, chat, or email. |
| Transaction/Payment Data | To process payments for paid services. | Billing address, payment method details (collected and processed via a secure third-party processor - we do not store full card details). |
B. Additional Data for Paid Service Users
If you engage our paid licensing assistance services, you will provide sensitive documentation required for the licensing process itself. This data is processed solely for the purpose of fulfilling the contracted service.
| Category | Purpose of Collection | Example of Data Collected |
|---|---|---|
| Professional/Licensing Data | To apply for and manage your professional license with relevant health authorities (e.g., DHA, MOH, etc.). | Educational certificates, professional licenses, training certificates, logbooks, Good Standing Certificates (GSC), passport copies, and detailed curriculum vitae (CV). |
C. Information Collected Automatically (All Users)
When you access the Website, we automatically collect:
- Usage Data: IP address, browser type, device information, operating system, and pages visited.
- Tracking Data: Data collected via cookies and similar technologies to track activity and preferences, analyze website traffic, and improve user experience.
2. How We Use Your Personal Data
We use your Personal Data for the following purposes based on the service you use:
| Purpose | Legal Basis (e.g., GDPR) | Application |
|---|---|---|
| Service Fulfillment | Contractual Obligation | To provide free guides and/or paid licensing assistance, including document verification (DataFlow), application submission, and follow-up. |
| Communication | Legitimate Interest/Consent | To respond to your inquiries, send service updates, and provide support. |
| Billing and Payments | Contractual Obligation | To process fees related to paid services. |
| Service Improvement | Legitimate Interest | To analyze website usage, technical performance, and enhance our content and service delivery. |
| Legal Compliance | Legal Obligation | To comply with legal requirements, prevent fraud, and enforce our terms and conditions. |
3. Disclosure of Your Personal Data
We only share your Personal Data as described below:
- To Health Authorities/Agencies (Paid Services Only): We will disclose the Professional/Licensing Data you provide to the necessary overseas health authorities (e.g., Dubai Health Authority (DHA), Ministry of Health (MOH), etc.) and their accredited Primary Source Verification (PSV) agencies (e.g., DataFlow, etc.) only to fulfill the specific licensing service you have hired us for.
- Third-Party Service Providers: We use third-party companies and individuals to facilitate our services (e.g., website hosting, payment processors, analytics providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Fee Structure and Service Acknowledgment
mydoctorlicense.com operates on a transparent model:
- Free Service: All information, guides, and steps detailing how a healthcare professional can get a license overseas are available for free on the Website.
- Paid Assistance Service: If a healthcare professional chooses to engage our specialized service team for assistance in processing their application, our service charge is 20% on all mandatory third-party costs (licensing fees, exam fees, verification costs, etc.) at each respective step. You will be provided a clear breakdown of the mandatory third-party costs and our 20% service fee before payment is processed for each step.
By utilizing our paid services, you acknowledge and agree to this fee structure and authorize us to process your Personal Data to facilitate the required application steps.
5. International Data Transfer
As our service involves helping healthcare professionals obtain licenses overseas, the Personal Data you provide (especially Professional/Licensing Data) will be transferred to, and processed by, foreign health authorities and their PSV agencies located in various countries, including but not limited to, the United Arab Emirates (UAE).
We will ensure that any such international data transfers comply with applicable data protection laws and that your data is afforded a similar level of protection.
6. Security of Data
The security of your Personal Data is important to us. We implement commercially acceptable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights
Depending on your location and applicable laws (like GDPR), you may have the following rights regarding your Personal Data:
- Right of Access: The right to request copies of your Personal Data.
- Right to Rectification: The right to request correction of inaccurate data.
- Right to Erasure: The right to request that we delete your Personal Data, under certain conditions.
- Right to Object/Restrict Processing: The right to object to or request the restriction of processing your Personal Data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@mydoctorlicense.com
- By visiting this page on our website: https://mydoctorlicense.com/